1. Information we collect
We collect information you provide when you create an account, place or track an order, join the newsletter, comment on a journal story, contact the studio or use another website feature.
This may include:
- Your name, email address and telephone number.
- Billing, delivery and order information.
- Account and authentication records.
- Newsletter preferences and unsubscribe status.
- Contact messages, journal comments and related correspondence.
- Technical information such as device type, browser, approximate location, IP-derived security identifiers and website activity.
2. How we use information
We use personal information to:
- Create and protect accounts.
- Process payments, orders, delivery and confirmations.
- Respond to enquiries and provide customer support.
- Send newsletters where you have subscribed.
- Operate journal comments and other requested features.
- Detect spam, fraud, abuse and security threats.
- Understand and improve website performance and customer experience.
- Meet legal, accounting and regulatory obligations.
3. Payments
Payments are handled by our payment provider. We do not store complete payment-card details on this website. The provider processes payment information under its own privacy and security terms.
4. Sharing information
We do not sell or rent your personal information. We share only what is reasonably necessary with service providers that help us operate the website and fulfil your request, such as payment processors, hosting providers, email services, couriers and professional advisers. Information may also be disclosed where required by law or to protect legitimate rights and security.
5. Cookies and similar technology
The website may use essential cookies for sessions, security, shopping carts and account access. Limited analytics or preference data may also be used to understand website performance. Browser settings can control cookies, but blocking essential cookies may prevent some features from working.
6. Email and newsletter choices
Transactional messages may be sent for account verification, orders, security and requested support. Marketing newsletters are sent only to subscribed addresses. Every newsletter includes an unsubscribe link, and unsubscribing removes the address from future newsletter queues without affecting necessary transactional messages.
7. Data retention
We keep information only for as long as reasonably needed for the purpose it was collected, including order fulfilment, customer support, fraud prevention, legal obligations and dispute handling. Retention periods can differ by record type.
8. Security
We use reasonable technical and organisational measures to protect information, including access controls, password hashing, protected sessions and restricted administrative tools. No internet service can guarantee absolute security, so you should also protect your passwords and devices.
9. Your choices and rights
Depending on applicable law, you may ask to access, correct or delete certain personal information, object to or restrict some processing, or withdraw consent where processing relies on consent. Some records may need to be retained for legal, security or transaction purposes.
10. Children's privacy
The website is not directed to children who cannot legally provide consent in their location. We do not knowingly collect children's personal information without appropriate authorisation.
11. Updates to this policy
We may update this policy as the website, our services or legal requirements change. The latest version and its update date will always be published on this page.
12. Contact
Privacy questions or requests can be sent through the Contact page or to the studio email address published there.